When we start a job for a customer we need to look at the full picture. We become lifetime providers and want to upgrade any system older than 30 years and 10 years for fixtures and appliances so it lasts another 10 to 30 years(service calls add up and are so inconvenient).
A customer's perception of us is priority; they need to know we have they're backs, that's why there is always a recommendation and resolve to their problems. We have to complete a job even if that means rescheduling, calling, emailing, or texting the customer with updates on what needs to be done next, that customer becomes your next door neighbor.
Francis F./MPC